Support
Common questions
How do I cancel or change my subscription?
Subscriptions are billed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose Riceball. Cancelling stops the next renewal; you keep access until the end of the period you paid for. Refund requests also go through Apple, at reportaproblem.apple.com.
I bought a subscription but the app still shows the paywall
Tap Restore purchases on the paywall while signed in with the same Apple ID you bought with. If that doesn’t work, email us with the Apple ID email you used and we’ll sort it out.
I’m not getting picks
Check that notifications are allowed for Riceball in iPhone Settings, and that your location in the app is a city we cover. We’re starting in Austin, TX. If you’re somewhere else, tell us where and we’ll let you know when we get there.
How do I change my location or my activities?
Email us for now and we’ll update it for you; in-app editing is on the way.
How do I delete my account?
In the app, tap the gear at the top of Matches, then Delete account, and type DELETE to confirm. Your account and personal data are removed immediately. If you can’t get into the app, email [email protected] from the email address on your account and we’ll do it within 30 days. Deleting your account does not cancel an Apple subscription; cancel that in Settings first.
An event listing is wrong
Riceball gathers events from public listings and ticket providers, and details can change after we pick them up. Always check the organizer’s page, linked from the event in the app, before you go. Tell us about anything wrong and we’ll fix it.
Something went wrong with another member
If anyone makes you uncomfortable, email us. We take reports seriously and can remove people from Riceball.
Contact
CodeBoss Tech LLC
[email protected]